Effective Date: 8/9/2024
At Trellia, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you use our website and services. By accessing or using Trellia, you agree to this Privacy Policy.
a) Personal Information: We collect personally identifiable information from you when you interact with our website, such as:
b) Usage Data: We automatically collect information about how you interact with our website, such as your IP address, browser type, device information, and pages visited. This data helps us improve our services and user experience.
c) Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences and understand how you use our site. You can manage your cookie preferences through your browser settings.
a) Providing Services: We use your information to facilitate bookings, process transactions, and provide customer support.
b) Communication: We may use your contact information to send you updates, newsletters, and promotional materials, if you have opted in to receive them. You can unsubscribe from these communications at any time.
c) Improving Our Services: We analyze usage data to understand user behavior and improve our website and services.
d) Compliance and Legal Obligations: We may use your information to comply with applicable laws, regulations, or legal requests.
a) Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and email service providers. These third parties are required to protect your information and use it only for the purposes we specify.
b) Facilitators: When you book a facilitator through our platform, we share necessary information with the facilitator to enable the booking and communication process.
c) Legal Requirements: We may disclose your information if required by law, court order, or government request.
d) Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner as part of the transaction.
a) Account Information: You can update your account information at any time by logging into your account settings.
b) Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails you receive from us.
c) Cookies: You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
You may request access to your personal information or request that we delete your information, subject to certain legal exceptions. To exercise these rights, please contact us at support@trellia.com with the subject line “Personal Data Request.” We will respond to your request within the timeframe required by applicable law.
Trellia is not intended for use by individuals under the age of 21. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website. Your continued use of our services after any changes to this policy will constitute your acceptance of the changes.
If you have any questions or concerns about this Privacy Policy, please contact us at support@trellia.com.